Step 1 Go to http://support.blueplanet-software.com/ and Login using Login credentials
Step 2 Users can choose to Add new Support ticket or Check ticket status
Step 3 Choose New Ticket enter details of Issue and attach any relevant files - e.g. Log file etc and choose Submit
Step 4 On saving ticket number will be assigned
Step 5 Once Agent has picked up incident email will be sent acknowledging this and seeking any additional information